Preffered File Formats: TIFF, PDF, EPS, PSD, AI.

We also accept, but don't recomend: JPG, BMP, GIF.

If submitting a layered file make sure to not flatten the template layer

If submitting a layered psd make sure to rasterize fonts prior to saving

If submitting a Illutrator file make sure that your text is outlined and all links are included

If submitting a JPEG for print make sure not to apply any compression when saving (this will degrade output quality)


Required File Resolution: 300DPI (Dots Per Inch)

If you provide a file or image that is anything under than 300dpi, we reserve the right to place your order on print hold until you can provide us with the print ready file.

We recomend submitting all artwork when placing  your intitial order; this is done during the ordering process and depending on the product you are going with the upload options may be different.

We understand your art files may not be ready until after you place your order. In this case absolutely upload your art files via our website; It's so easy! click "Guides" in the navigation bar then click "Upload" then click the "Upload Artwork" link.

We do not accept any artwork via email.

These green, blue, and pink guide lines on the template are for your reference only as you
prepare your artwork. We do not need these guide lines on your finished PDF. If you leave these
lines on your design and they are visible in the PDF that you send to us, they may be printed as
part of your design.

Bleed is extending any color, photo, or design elements past the cut line. Our print shop trims
printed pieces in stacks of hundreds of sheets at a time. This is much faster than trimming
individual pieces, at the cost of a little accuracy. Bleed gives the print shop a margin of error
when trimming, so that if the cut is a little off, the white of the paper won’t show along the edge.
We request you add 1/8-inch of bleed to your layouts. Each template has guidelines set up so you
can see exactly how much bleed you need to add to your layouts. These are generally the
outermost guides.

Safety margin is the opposite of bleed. If you put important information such as a song title or an
important part of a photo right up against the crop line, some of it may get cut off. We
recommend that you keep your type and other important elements 1/8" inside the crop marks.
Each template has guidelines set up so you can see exactly how much safety margin to allow.
These are generally the innermost guides.

Failure to provide your artwork to us with the correct amount of bleed can result in a delay in production time and or print hold. Please provide the correct amount of bleed to any image you intend to use for print. If you provide us with an image with insufficiance bleed, we reserve the right to print the image with a border to prevent from text or image being cutoff. To prevent your artwork from having unwanted borders please provide your artwork on our templates with sufficiant background bleed.

While you can use almost any design program to create your artwork, we recommend you output
the finished file as a PDF before submitting to us. That may speed up your proofing time and get
your order into production sooner.

Our templates are currently available in layered pdf format, simply open the template file in your design program and layer your artwork underneath.

Here is a list of file formats we can accept:

HIGH RESOLUTION PDF (PDF/X-4:2008 preferred)

Layout files:
• Adobe Illustrator (versions CS4 - CC2015)
• Adobe Photoshop (up to version CC2015, use our PDF template at 300 ppi)(.psd)

Photos or images:
Generally any image format Photoshop can open, including:
• TIFF (.tif)
• Photoshop EPS (.eps) – with 8-bit TIFF preview
• Windows Bitmaps (.bmp)
• GIF (.gif) – accepted, but not recommended for print
• JPEG (.jpg) – accepted, but not recommended for print


  • PNG (.png) - accepted, but not recommended for print
  • SVG (.svg) - accepted, but not recommended for print




We can accept OpenType, TrueType, or PostScript fonts for Mac OS or Windows.
For the Mac, PostScript fonts will be a suitcase/screen file with separate printer files for each
weight (e.g., bold, italic, plain), while TrueType will be a single suitcase. For PC, each TrueType
font will be a single .ttf file, while PostScript fonts consist of two files, a .pfm and .pfb. Please
note that we cannot accept webfonts or Multiple Master fonts.


Here is a list of file formats we cannot accept:

InDesign - (.Ind) 

Word - (.doc) any version

Publisher - (.pub)


Here is a list of programs we do not recommend for artwork creation:



Microsoft Word

Paper and board packaging are digitally printed; Replicated CDs, DVDs and Blu-rays are either
silkscreened or CMYK offset printed onto the manufactured disc. Duplicated CDs, DVDs and Blu-rays are digitally printed on the plastic surface of the disc. Because of the
inherent differences in printing methods, inks and surface materials, the end result can be
significantly different even under the best of circumstances.

If you use the same image or similar colors on your disc as on your packaging they will probably
not match; if an exact match is critical to your design we recommend altering your on-disc
design to use contrasting or complimentary colors rather than identical colors or images so a
color match is n/a.

There's some physical movement involved in the cutting process which results in slight
variations on the cut. The Bleed Area provides extra image to compensate for this movement so
that you don't see a white flash of paper on the edge of the product. If you have text in this Bleed
Area, all or most of it is going to be trimmed away.

If you have received a pre-press review (proof) and would like to approve the artwork to be sent to print you can do so by either:




If you have received a pre-press review (proof) and would like to reject the artwork and provide revised files you may do so by submitting an online proof rejection form.


If you received notice about your artwork being low resolution it means the quality is too low to produce a high quality print. Generally images pulled from the web will be 72DPI (dots per inch) these images may look clear on your computer monitor, but will look pixelated/blurry when printed. Here is an example of a high resolution image 300DPI vs. a low resolution 72DPI image:

No, we do not accept any artwork via email. You must either submit your artwork during the initial ordering process, or upload after via our website. 

This is why adding correct bleed to your artwork is so important, If you provide us with artwork with no bleed, or insufficient bleed we reserve the right to correct the issue by minimizing the image size and adding a solid border. If you end your artwork at the cut line your artwork will need to be adjusted, this is because there is some shift in the cutting process, with no bleed there is chance that you will have uneven white stips around the edges.

We highly recommend going no smaller than 6pt font, if you use a font smaller than 6pt we are not liable for legibility issues that occur on the printed artwork.

In order to get the most accurate color match we recomend always sending your final file for print in CMYK color mode.


Replicated discs (often referred to as pressed discs) are created in a manufacturing process that starts with raw materials like polycarbonate, and involves physically pressing your data into the surface of the disc. It also involves your artwork for the disc being offset printed.

Duplicated discs (often referred to as burned discs) encode your data onto a specially manufactured disc by burning microscopic holes into the dye layer of a recordable CD or DVD. Replicated discs are preferred for larger quantities (quantities of 300 units and up). Duplicated discs are a great solution if you’re looking to do a small run of CDs. The artwork on your disc will be digitally printed onto the surface with a white flood (unless you order Black Text on Silver, that prints directly on the silver surface of the disc).

Duplicated orders take a standard 7 Business Days. | MON | TUE | WED | THUR | FRI | MON | TUE |

TAKE NOTE:The day you place your order is considered "day 0" (evaluation stage) this is where you provide us with all your print ready art files, and upload your mastered disc content.

  • Unless otherwise noted, business day ends at 4:00pm Pacific. The business day you place your order is considered day 0.
  • Please note if you place your order on Saturday/Sunday day 0 will be Monday. 
  • If you place your order after 4:00pm Pacific the following business day will be considered day 0.
  • Please note we do not ship on all major US holidays. 
  • Production days are business days Monday-Friday and do not include time for shipping. Please factor in shipping when you decide the production type that is best for you.

Rush production options available:

Rush Options for Duplication: 3 Business Days, 2 Business Days and  24 Hour Production

Replicated orders take a standard 10 Business Days.

Rush production options available:

Rush Options for Replication: 7 Business Days


Production Days are Monday-Friday from 8:00am-6:00pm pacific standard. (Weekends are not included in your production time)



The best way to get your audio to us without error in a timely manner is to utilize our new Master Uploader Application. This is a small application you download from our website and install on your computer. Once installed this application will allow you to create your cd master package and upload your audio project directly to us.

Music - Audio CD:

An Audio CD (one that plays on your standard stereo, and contains music separated by tracks)
can hold about 80 minutes worth of audio programming. (79 minutes, 59 seconds to be exact)

A DDP 2.0 file set is an industry standard replication format typically prepared by a professional
mastering engineer using specialized software. The “file set” typically consists of 4-5 files that contain
the audio, track ID information, and optionally, CD-Text information. The DDP format is well suited for
electronic delivery to us as it can be easily uploaded through our website and delivered directly to the
plant. There is no loss of quality when using this format.

Audio CD:

  • When uploading, we accept individual files in .wav, flac, .aiff, or .mp3 formats
  • You can also use an Audio CD master uploaded through our Master Uploader Application (you will be
  • provided a link to download when assembling your project)
  • DDP file set


  • Pretty much anything, as long as the content is under 700 MBs in total
  • ISO, IMG disc image of your CD-ROM

Open iTunes and place your CD into your CD ROM Drive.

Click on the CD icon.

Select "No" when asked to import.

[A fuzzy-match dialog box might display possible matches for your new CD, if so, click Cancel
to open the submit screen.]

The track name will just be listed 'Track 01 etc.... Right click into a track name and select "Get

On the pop-up box in the Details tab start typing in track name, artist name, album name, and
then select a genre and year of release. The arrow button will take you to the next track. Continue
filling in details until all your tracks are titled.

Click Okay. Go to "Options" tab on top right-hand side, and click "Submit CD Track Names".

Enter any remaining empty fields in the dialog box, and make sure to select a genre if prompted.

Hit Ok.

You will see "Accessing Gracenote" scroll and then a pop-up box displaying "The CD
information was successfully sent to the Gracenote CDDB service." You have now submitted
your CD to Gracenote, though it is not live until they process your submition over the next few

Please wait two or three days, place the CD back in the CD ROM drive, go to Options and click
Get CD Track Names. This is a re-query button that clears your local cache, to show that your
CD's information now comes from the Gracenote recognition service.

No, we do not accept any audio/data content via email. You must either submit your audio using our Master Uploader Application or mail in a physical master.

An Enhanced CD is a CD which you can play in a CD player like a normal CD, but which you can also use in your computer for additional multimedia fun. What are isrc and ean/upc codes? ISRC codes are a simple numbering system so you get paid for digital music sales. The main purpose for having an ISRC code on your CDR master is for documentation purposes. That's all. It's just easier for you to keep track of.

If you TYPE your ISRC codes, (next to the song titles and song length), on a piece of paper - you will have the same documented ISRC information as if you had the codes embeded on your CDR master. If you are going to use a digital distribution company like CDBaby, they will ask you to MANUALLY TYPE your song codes in the information fields on their website.

If you are sending music (CD or otherwise) to a ratio station, you must include a TYPED PAGE with the ISRC code(s) for the song(s) in your contact information. Radio stations do not extract ISRC codes off of MP3's, wav files, CD's or CDR's. ISRC Codes are not embedded into the audio files on a CDR in any way ISRC Codes are not embedded in MP3's when converted from an audio file

CD Text is a extension of the existing audio CD standard ("Red Book") that adds the ability to store text and graphical information like album titles, artist names, and song titles on a music CD. What sets this apart from ID3 tags is that the information is stored within the disc and it doesn't pull information from the internet. The data can be read by some CD players, providing a way to have disc information available without having to enter it manually or look it up in a database. CD-text is perfect for car stereos, home stereos and DVD players. Not all CD players and CD-ROM drives can read CD-Text. If this feature is important to you, check the specifications before you buy. Some programs, notably Windows Media Player, claim to read CD-Text but will actually use an Internet database instead. Some burning software such as Toast and computer CD burners support the writing of CD-Text info, so it is best to investigate whether the option is available on your setup. CD-Text cannot be added to the disc after it has been replicated. Along the same lines, most but not all replication and duplication equipment support this technology.


Data - CD-ROM:
A CD-ROM can also hold virtually any type of DATA you would like. A typical CD can hold up
to 700 MBs worth of DATA. This DATA could be PDFs, MP3s, Microsoft Word Documents,
Quicktime Movies, pretty much anything as long as you do not exceed the 700 MB limit.

KEEP IN MIND: Unlike your typical audio CD, that should be playable by anyone that has a
stereo or computer, the end recipient must have the program capable of opening the data on the

Simply putting your audio files (MP3, M4A, etc) onto a CD without authoring the disc to the
proper format will result in inconsistent playback across different devices.


  • Pretty much anything, as long as the content is under 4.7 GBs in total
  • ISO, IMG disc image of your DVD-ROM


  • Pretty much anything, as long as the content is under 700 MBs in total
  • ISO, IMG disc image of your CD-ROM

Standard CD A round disc with a 120mm diameter and a capacity of 650 to 700 megabytes. That means approximately 74 to 80 minutes of audio or the data equivalent. It can be read on any standard computer's CD-ROM drive and is compatible with most up to date CD players. The discs we use have a maximum capacity of 700MB or about 80 minutes of music. Some of this space is used up with space between audio tracks on audio CDs or indexing information on data CDs.

To add up the total time of your audio tracks, add the time of all the individual tacks together and then add 2 seconds at the beginning of the disc and 2 seconds between each track, if you choose to do so, to your total. For data CDs, a general rule of thumb is to allow about 10 to 15 MB of space for indexing. So the maximum total size for files on our data discs is about 685 MB. In the event that the source files you submit to us do not fit on a disc, we will contact you.


ISO OR IMG disc image of authored video DVD

Please do NOT provide QuickTime, MPEG, AVI or any other digital video files for a Video DVD project.

These files need to be authored to the proper format for set top DVD playback

No, the only file types we accept for video are: ISO OR IMG disc image of authored video DVD

DVD-5 – 4.7 Gigabytes capacity. It is single layer and single sided with up to 133 minutes of video.

DVD-9 – 8.54 Gigabytes capacity. It is dual layer and single sided with up to 240 minutes of video.

DVD-10 – 9.4 Gigabytes capacity. It is single layer and two sided. Conventional DVD printing is not an option for DVD-10s because both sides of the disc must be readable. This means only printing on the hub of the disc is available.


The type of paper used for difference purposes is expressed in weight. In the countries following the European system, it is grammes per square metre (gsm or g/m2 or simply g) and in the US system it is Pound (lb).

The paper used for writing/printing (letterheads and such stationery) is generally between 60 to 120 gsm (20 to 70 lb) and is called the paper or text stock. Anything heavier than this is considered the card stock, i.e. the paper used for business cards, postcards, greeting cards, etc.

Coated papers are available in two finishes – glossy (shiny and smooth) and matt (flat and lusterless). Coated glossy papers reflect the light evenly so they are suitable for almost all types of printing jobs. Glossy papers have a good ink holdout, which is important for creating sharp, bright images.

There is no difference in the disc's except for a slight compatibility issue between the two processes. A replicated disc will work on all DVD players and computer drives. A duplicated disc will work on players that will read a DVD-R disc. Almost all modern set-top players and computers can play this format. In short, there is VERY LITTLE difference between a duplicated or replicated disc. If you have menus, chapters, alternate sound tracks, extras, etc. on your original, it will be on the the new disc regardless of how it was copied. Most companies are now using duplicated disc's instead of replicated ones because of the cost and time saved by this process and the ever decreasing compatibility issue. We also offer CD Printing, DVD Printing, Blu-Ray Printing.

Generally, yes! In all of our experience, duplicated discs (CD-Rs, DVD-Rs) work just fine in nearly all
playback devices. Unfortunately, a limitation in the recordable media format may not allow playback
in a very small number of older players.

50 for Duplication orders and 300 for replication orders.


Screen "Monitor" color is not an accurate representation of the printed finish product.

Disc Face Printing (Short Run CD/DVD Duplication)

We utilize a Digital CMYK Inkjet smear proof printing technology with uv curing. With this technology colors can vary. Color is not guaranteed.

The only way to guarantee color is by using Silkscreen PMS colors,  only available for Replication orders minimum of 500.

Disc Face Printing (CD/DVD Replication)

We utilize Offset or Silkscreen Printing process. We only guarantee color using Silkscreen PMS colors.

Offset Printing is best suited for full color vibrant images

Silkscreen Printing is best suited for Solid or Spot Colors.

Paper & Cardstock Printing

We utilize a high-end Digital CMYK print press to print all our paper & cardstock printing. Color is not guaranteed. We do not offer Silkscreen or Offset Printing on paper or cardstock.

300 dpi (dots per inch) is the minimum we wequire in order to print at 100%, If you submit a file from the web which is typically 72d.p.i. that file is considered (Low resolution) and will most likely put a print hold on your project.

We utilize a digital 4 color CMYK printing press for all packaging.

We utilize a digital 6 color inkjet printer for all of our duplicated disc.

We utilize offset printing for all replicated disc.

Master Uploader App

Nope. The master created by the Master Uploader App is CD quality, 16-bit/44.1K. The audio
quality will be identical to your CD master or 16-bit audio files. 24-bit files will be dithered
down properly to 16-bit resolution by the Master Uploader App.

This error typically occurs if the FTP port on your network is being blocked. This could be the
result of an IT department policy, a router, or firewall software. The FTP port will need to be
unblocked before you can successfully upload using the Master Uploader App, or you will need
to try from a different network.

Occasionally during long uploads the connection between your computer and our servers can be
interrupted. If this happens you will need to start the upload process again. If the upload fails on
subsequent attempts you may need to try your upload using a different, faster internet

No, you do not have to provide CD-Text information when using our Master Uploader
Application and you may fill out only some of the CD-Text fields if desired. CD-Text
information such as Song Title, Artist, and Performer is encoded onto your replicated CDs and
will be displayed by CD players that are capable of reading the CD-Text information.

CD-Text information will NOT show up in iTunes, Windows Media Player, etc. (for more
information on iTunes & Windows Media Player

It is HIGHLY recommended for you to burn a test CD, however it is not entirely necessary.
Burning a test CD and thoroughly proofing it will ensure that your final replicated CDs will
sound exactly as you want them to and that no unwanted glitches or noises were introduced in
the CD copying process. Playing back the entire program in the Master Uploader App software is
also a good way to proof your audio.

1. Open the EasyDisc Uploader App. When asked to specify what type of
source you will use for creating your master, select Audio CD (Physical Disc).

2. Put the CD you want to copy into the disc drive on your computer then click
Copy CD.

3. Enter your EasyDisc job number, your email address used on your EasyDisc
account and your project title.

4. Make sure the correct device is selected and click start. Hang tight while
your CD is copied!

5. Carefully check the information on your screen. You can make any changes
to ISRC codes, Album Title and song title/performer at this time.

6. You can now preview your songs individually from within the uploader tool
and burn a test CD to play back for your approval. Although not required, it is
highly recommended that you burn a test CD to check your master, including
CD text.

NOTE: If there are multiple discs on your project, please check the circle
beside Multi-disc at this time.

7. When you are satisfied with the entire contents of your disc, click the upload
button and agree to the terms presented. Please read carefully!

8. Your master file will now be created and sent to EasyDisc for production!
You will be notified by email once we receive your files.

1. Open the EasyDisc Uploader App. When asked to specify what type of
source you will use for creating your master, select Individual Files.

2. Click the Load Files button.

3. Enter your EasyDisc job number, your email address used on your
nationwide disc account and your project title.

4. Set the pause (in seconds) you want between your tracks.

5. Select the WAV, AIFF or FLAC files from your computer. Your files will
import alphabetically, but you can change the track order later.

6. At this time, you need to enter your song titles, artist name(s), album title
and ISRC codes (if applicable). If you would like to use the file names for your
tracks, click yes when prompted.

7. To change the song order, click and drag the track number of the song you
want to move to the location you want.

8. You can now preview your songs individually from within the uploader tool
and burn a test CD to play back for your approval. Although not required, it is
highly recommended that you burn a test CD to check your master, including
CD text.

NOTE: If there are multiple discs on your project, please check the circle
beside Multi-disc at this time.

9. When you are satisfied with the entire contents of your disc, click the upload
button and agree to the terms presented. Please read carefully!

10. Your master file will now be created and sent to EasyDisc for production!
You will be notified by email once we receive your files.

FILE TYPES: The master uploader tool accepts the following formats: WAV, AIFF or FLAC.
(MP3 files can easily be converted to FLAC using a free online conversion tool such as
the one at

FILE SPECS: For best quality, use 44.1 kHz, 16 bit stereo audio files.

ISRC CODES: ISRC codes are not required, but you are able to add them using the

CD TEXT: CD text is not required, but you are able to add all CD text information
within the tool.

ORDER AND SPACING: After importing files you will be able to arrange them and set
the pause between tracks.

TESTING YOUR MASTER: Before submitting your files, you will be able to burn and
test a CD for your approval.

The ISRC (International Standard Recording Code) is the international identification system for
sound recordings and music video recordings. Each ISRC is a unique and permanent identifier
for a specific recording, independent of the format on which it appears (CD, audio file, etc) or
the rights holders involved. Only one ISRC should be issued to a track, and an ISRC can never
represent more than one unique recording.

ISRCs are used in digital commerce by download sites and collecting societies. An ISRC can
also be permanently encoded into a product as its digital fingerprint. Encoded ISRC provide the
means to automatically identify recordings for royalty payments.

For more information, visit

ISRC codes are to the digital world what the UPC code is to the retail world.